Refund policy

Refund terms at Claya depend on what you've purchased. Everything we sell is picked up or used here at the studio, so there's nothing to ship back. If something isn't right, email us at info@clayastudios.com and we'll help you sort it out.

Pottery Classes

• 5 or more days before your class starts — Refund to the original payment method, less a $12 cancellation fee.
• Less than 5 days before your class starts — Full amount as Claya store credit, with no fee, valid toward any future class, tool, or membership purchase for 6 months from the day it is issued.
• After the class has started — No refund or credit is issued.
• Missed individual meetings within a multi-week session are not refundable or transferable.
• Exceptions for illness, injury, or emergency are considered at Claya's discretion. Reach out at info@clayastudios.com.

Timing is based on the class start time in Denver (America/Denver) on the cutoff calendar date.

How to request a class refund or store credit. Cancel through the dashboard at dash.clayastudios.com/manage. Enter the email you booked with. Approved refunds return to the original payment method within 5 to 10 business days.

Studio Memberships

Memberships are billed monthly and are cancelled, not refunded. We do not prorate or refund partial months. For example, if your billing date is the 5th and you cancel on the 20th, your access continues through the next billing date and there's no refund for unused time.

To cancel a membership, visit clayastudios.com/pages/cancel-membership. See our Cancellations Policy for the full process, including the two-month minimum.

Membership add-ons, like a storage locker or a top shelf, are billed with your membership and follow the same terms. They end when your membership ends. An unused Guest Pass can be refunded within 30 days of purchase; once a guest has visited, the pass has been used.

Studio Supplies, Tools, and Clay

We take returns on unopened supplies for 30 days from the day you bought them. Bring the item back to the studio at 3440 Walnut Street with your order number or receipt, and we'll refund it to your original payment method. There's no restocking fee.

• Clay — Bags must still be sealed. A bag of clay stops being resellable the moment it's opened: it picks up plaster dust, grog, and traces of other clay bodies almost immediately, and a contaminated bag can pop in the kiln and damage other people's work along with your own. So we can only take back bags that are unopened.
• Glaze — Pints must be unopened with the seal intact. Once a jar has been opened, stirred, or dipped into, we have no way to know what else went in with it, and one stray brush can change how the whole pint fires. Not sure a color is the one you want? Ask any of us before you buy, and we'll show you what it looks like on a test tile.
• Tools and tool kits — Unused and in their original packaging.
• Wax resist and other studio consumables — Unopened and sealed, for the same reason as glaze.

Gift Cards and Gift Memberships

Claya gift cards never expire and carry no fees of any kind, ever. They aren't refundable for cash, with one exception: under Colorado law, if $5 or less is left on a card, come see us and we'll cash out the remaining balance. Gift cards can be used toward classes, memberships, clay, glaze, tools, and firing fees.

Gift memberships are non-refundable once purchased, and can be transferred to someone else any time before they're redeemed. Just email us and we'll move it over. Once the recipient starts their membership, the membership terms above apply.

Glaze Firing Fees

Firing fees are charged for work that's already been fired or is in the kiln queue, so they can't be refunded once a piece has gone in. If a charge looks off to you, email us at info@clayastudios.com and we'll pull the measurement and check it. If we got it wrong, we'll refund the difference. If a piece is lost or damaged in our kiln, we'll refund that piece's firing fee.

Damaged or Incorrect Items

If something you bought isn't what you ordered, or it isn't in good condition when you pick it up, that's on us and there's no time limit. Email info@clayastudios.com with your order number and a photo, and we'll replace it or refund it, whichever you'd rather.

How to Make a Return

Claya is an in-store studio, so returns happen in person. Bring the item to 3440 Walnut Street, Denver, CO 80205 during open hours with your order number or receipt, or email us first at info@clayastudios.com if you'd like to check whether something qualifies. Approved refunds go back to the original payment method and usually land within 5 to 10 business days.