Refund policy

Refund terms at Claya depend on what you've purchased.

Pottery Classes

• Cancel at least 48 hours before your class start time for a full refund to the original payment method.
• Cancel within 48 hours of the class start time and you'll receive the full amount as Claya store credit, valid toward another class or studio purchase.
• Once a class session has started, no refunds or credits are issued.
• Missed individual meetings within a multi-week session are not refundable or transferable.
• Exceptions for illness, injury, or emergency are considered at Claya's discretion. Reach out at info@clayastudios.com.

How to request a class refund or store credit. Submit a request at clayastudios.com/pages/cancel-a-class. Approved refunds return to the original payment method within 5 to 10 business days.

Studio Memberships

Memberships are billed monthly and are cancelled, not refunded. We do not prorate or refund partial months. For example, if your billing date is the 5th and you cancel on the 20th, your access continues through the next billing date and there's no refund for unused time.

To cancel a membership, visit clayastudios.com/pages/cancel-membership. See our Cancellations Policy for the full process.